Cannot set up/connect to a network

  • If the desired Wi-Fi network is not displayed in [Network List] on the Digital Paper, tap [Update Network List] or perform the following to add a Wi-Fi network.


    To add a Wi-Fi network on the Digital Paper

    1. Tap [Settings] — [Wi-Fi Settings] — [Add Network Manually].
    2. Enter the [SSID], select [Security Method], then enter the [Password].
    3. Tap [Connect].
      * The “802.1xEAP(AES)” authentication network cannot be configured on the Digital Paper. To configure, please add a Wi-Fi network with the Digital Paper App.


    To add a Wi-Fi network with the Digital Paper App

    1. Use the supplied USB cable to connect the computer to the Digital Paper, and launch the Digital Paper App.
    2. Click [Settings] — [Add] under [Saved Wi-Fi networks], and follow the screen to add another Wi-Fi network.
    3. Press the (home) button on the Digital Paper, and tap [Settings].
    4. Tap [Wi-Fi] to add a check mark.
    5. Tap [Wi-Fi Settings] and then the SSID of the desired Wi-Fi network from the [Network List].
  • If the battery of the Digital Paper is low, it may not be able to connect to a Wi-Fi network. Charge the Digital Paper before connecting it to a Wi-Fi network.
  • Turn on the Wi-Fi function. Press the (home) button, and tap [Settings], then tap [Wi-Fi] to add a check mark.
  • Confirm that your wireless router is within the communication range.
  • Confirm that the security method (WPA2-PSK (AES), 802.1x EAP (TLS/PEAP)) and IP address are set correctly on the Digital Paper.
    1. Use the supplied USB cable to connect the computer to the Digital Paper, and launch the Digital Paper App.
    2. Click [Settings], then select an SSID from the [Saved Wi-Fi networks] and click [Edit].
    3. Follow the screen to confirm the security method and IP address.
  • Confirm that the security method of the Digital Paper (WPA2-PSK (AES), 802.1x EAP (TLS/PEAP)) is supported by your wireless router. Also, check the encryption key of your wireless router.
  • A username and password may be required for connecting to a public wireless LAN. Enter the correct username and password.
  • If the wireless router filters access by MAC address, press the (home) button on the Digital Paper, and then tap [Settings] — [About This Device] — [Device Details] to check the MAC address. Afterwards, register the MAC address of the Digital Paper to your wireless router.
  • Confirm that the network settings for your wireless router are correct. For more on the settings of your wireless router, refer to the instruction manual for your router or contact the network administrator.
  • The Digital Paper may be separated too far from the wireless router. Move the Digital Paper closer to the wireless router.
  • The connection may be weakened by obstacles such as walls, metal, and concrete between the Digital Paper and the wireless router. Move the Digital Paper to a different location.
  • The Digital Paper may experience signal interference from nearby wireless devices (a cordless phone, microwave, Bluetooth device, etc.) using the 2.4 GHz frequency band. Turn off the wireless function of those devices, or move the Digital Paper to a different location.
  • If the wireless router is set to not display its SSID (stealth setting), it will not appear in the SSID list when adding the Wi-Fi network to the Digital Paper. Manually set up the Wi-Fi network.
  • A maximum of 20 Wi-Fi networks can be stored to a Digital Paper device. If you want to add another Wi-Fi network when 20 networks are already stored, delete an unnecessary Wi-Fi network.
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