The network connection suddenly stopped working

  • If the battery of the Digital Paper is low, it may not be able to connect to a Wi-Fi network. Charge the Digital Paper before connecting it to a Wi-Fi network.
  • Confirm that your wireless router is within the communication range.
  • Connect to an available network. Press the (home) button, and then tap [Settings] — [Wi-Fi Settings] — the SSID of an available Wi-Fi network.
  • The Digital Paper is separated too far from the wireless router. Move the Digital Paper closer to the wireless router.
  • The connection may be weakened by obstacles such as walls, metal, and concrete between the Digital Paper and the wireless router. Move the Digital Paper to a different location.
  • The Digital Paper may be experiencing signal interference from nearby wireless devices (a cordless phone, microwave, Bluetooth device, etc.) using the 2.4 GHz frequency band. Turn off the wireless function of those devices, or move the Digital Paper to a different location.
  • A problem may have occurred with the network that was connected. Check with the network administrator.
  • When the password for the wireless router has been changed, input the new password using the Digital Paper App, and reconnect.
    1. Use the supplied USB cable to connect the computer to the Digital Paper, and launch the Digital Paper App.
    2. Click [Settings], then select an SSID from the [Saved Wi-Fi networks] and click [Edit].
    3. Follow the screen to input the new password.
    4. Press the (home) button on the Digital Paper, and tap [Settings] — [Wi-Fi Settings] — [Update Network List].
    5. Tap the SSID of the desired Wi-Fi network from the [Network List].

If a connection cannot be established via Bluetooth

  • If the battery of the Digital Paper is low, it may not be able to connect. Charge the Digital Paper before establishing a connection via Bluetooth.
  • For Windows, make the Bluetooth connection using “Access Point Mode.”
  • Delete the paring information and pair again.
  • Up to four computers can be connected. If you want to connect to the fifth computer, disconnect an unnecessary connection.
  • The Digital Paper is separated too far from the wireless router. Move the Digital Paper closer to the computer.
  • The connection may be weakened by obstacles such as walls, metal, and concrete between the Digital Paper and the computer. Move the Digital Paper to a different location.
  • The Digital Paper may be experiencing signal interference from nearby wireless devices (a cordless phone, microwave, Bluetooth device, wireless device etc.) using the 2.4 GHz frequency band. Turn off the wireless function of those devices, or move the Digital Paper to a different location.
  • When the Digital Paper is initialized, the pairing information is also deleted. After deleting the pairing information of your computer, perform Bluetooth pairing again.
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