Cannot setup 360 Reality Audio

  • 360 Reality Audio may not be available in all countries and regions.
  • 360 Reality Audio cannot be used if the network communication of the device connected to the headphones is turned off.
  • Personalization function is available only for selected headphones.
  • Check if the device with “Sony | Headphones Connect” installed on it has a front camera. If the device does not have a front camera, 360 Reality Audio setup cannot be done because you cannot take the required photos of your ears.