What if the status LED flashes in red?

When the status LED on the back of aibo's neck is lit in green/orange or flashing in green to indicate the battery state of charge, then goes flashing in red, aibo needs owner's help.

Do either of the following depending on the app in use to find out the actions that you should take.

  • On the My aibo app for smartphones: Open the My aibo home screen and select [My aibo] - [Body].

  • On the My aibo app for computers: Open the My aibo home screen and select the [Body] tab.

Flashing once in red

Restart your aibo

Press and hold the power button for 2 seconds to turn aibo off, and then press and hold the power button for 2 seconds again to start aibo.

Flashing twice in red

Your aibo's joints has been kept from operating

For your safety and to protect aibo's body, one or more of your aibo's joints has been kept from operating. Place aibo on a flat surface with its front paws and back paws folded forward as shown in the picture, and then press the power button.After the status LED lights up red and your aibo goes into sleep mode, press the power button again.

Flashing three times in red

Your aibo is in an improper position

It is difficult for aibo to stand up from its current position.Place aibo on a flat surface with its front paws and back paws folded forward as shown in the picture, and then press the power button.After the status LED lights up red and your aibo goes into sleep mode, press the power button again.

Flashing four times in red

Network error

A network error has occurred.Check the network connection.You can check whether the problem is the server on the Notifications page.If you're using Wi-Fi, move close to the access point, and check whether the access point is connected to the Internet.If you're using use a cellular connection (LTE), make sure the SIM card is firmly seated in the SIM slot. If you are in a place with poor cellular network reception (such as a basement), either use Wi-Fi or move to a location with better cellular reception.

Flashing five times in red

An error has occurred with aibo's sensors

Some sensors may not work properly.If aibo's body is dirty, please clean with a soft cloth.If you've put stickers on your aibo, please remove them.If your aibo is wearing clothes, please remove them.If your aibo seems stuck exploring the same area, move your aibo to a place without obstacles immediately around him or her, or blow any dust off of the ranging sensors using a blower or can of compressed air.

Flashing six times in red

Some tricks are not available

Some tricks are not available because your aibo's motor has become too hot.Once the motor cools down, the tricks will become available again.

Flashing seven times in red

Cannot connect to the server

You can confirm server issues on the Notifications page.

Flashing eight times in red

Your aibo has stopped working

Your aibo has stopped working because it has gotten too hot.Please wait for its temperature to decrease.Your aibo will restart automatically when it has returned to a safe temperature.

Flashing nine times in red

It's time to replace the battery

Your aibo's battery is approaching the end of its life.Contact customer support about having the battery replaced.

Flashing ten times in red

aibo is too hot to charge

Charging is not possible because your aibo has become too hot. Your aibo will temporarily stop working.Once aibo cools down, charging will start. When charging completes, your aibo will start automatically.

Flashing eleven times in red

Failed to update the system software

Wait a little while, press and hold the power button for 2 seconds to turn aibo off, and then press and hold the power button for 2 seconds again to start aibo.