Cannot hear a person during a call/low voice from callers, your voice does not reach the person during a call/your voice is low on the caller’s side.

While connected to a game console (computer or PS5™)

  • Check that both the headset and the connected device are turned on.
  • Adjust the volume of the headset and the connected device. Turn up the volume if it is too low.
  • Make sure the in-game voice chat output setting is set to [INZONE H9 / INZONE H7 - CHAT].
  • Check the call settings of the in-game voice chat and video calling application.
  • If the boom microphone of the headset is raised, lower the boom microphone and adjust its position so that it is near your mouth.
  • Adjust the GAME/CHAT (game/chat balance) button to the chat side.
  • Make sure that the microphone setting is set to [INZONE H9 / INZONE H7 - CHAT] in the sound settings of the computer.
  • When connected to a computer, adjust the microphone volume with “INZONE Hub”.
  • Connect the headset to the USB transceiver again.
  • Reset the headset.
  • Initialize the headset, and pair the headset and the device again.
  • When using a wireless 2.4 GHz connection with a computer or PS5 and a Bluetooth connection at the same time, the microphone input of the headset is used for a call or chat with the connected device via Bluetooth. You cannot chat on the computer or PS5.

While connected to a Bluetooth device

  • Check that both the headset and the connected device are turned on.
  • Adjust the volume of the headset and the connected device. Turn up the volume if it is too low.
  • Operate the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
  • If you are listening to music with the headset, stop playback and press the (Bluetooth) button to respond to an incoming call.
  • If the boom microphone of the headset is raised, lower the boom microphone and adjust its position so that it is near your mouth.
  • Reset the headset.
  • Initialize the headset. All of the pairing information is deleted. Pair the headset and the Bluetooth device again.
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