Pairing cannot be done.

When the headset cannot pair with a game console (computer or PS5™)

  • Bring the headset and the game console that the USB transceiver is connected to a distance within 1 m (3 feet) from each other.
  • Restart the connected computer or PS5™, and pair it with the headset again.
  • If the headset cannot be connected to the USB transceiver connected to the computer or PS5, follow the procedure below to perform pairing again with the USB transceiver.
    1. Connect the USB transceiver to a computer or PS5.
    2. Press and hold the connect button on the USB transceiver for about 5 seconds or more.
      The USB transceiver goes into pairing mode, and the indicator (white) on the USB transceiver repeatedly flashes twice in a row.
    3. Turn on the headset.
      When pairing is complete, a notification sound is emitted from the headset and the indicator (white) on the USB transceiver lights up.
  • Reinsert the USB transceiver.
  • Reset the headset.
  • Initialize the headset, and pair the headset and the device again.

When the headset cannot pair with a Bluetooth device

  • Bring the headset and the Bluetooth device within 1 m (3 feet) from each other.
  • When pairing a device for the first time after purchase, or after initializing or repairing the headset, press and hold the (power) button for about 2 seconds or more to turn on the headset, then press and hold the (Bluetooth) button for about 2 seconds to turn on the Bluetooth mode. The headset automatically enters pairing mode. When you pair a second or subsequent device (the headset already has pairing information for other devices), turn on the headset, then press and hold the (Bluetooth) button for about 5 seconds to enter pairing mode manually.
  • When pairing a device once again after initializing or repairing the headset, you may be unable to pair the device if it retains pairing information for the headset (iPhone or other device). In this case, delete the pairing information for the headset from the connected device and then pair them again.
  • Restart the smartphone, or other connected device, and pair it with the headset again.
  • Reset the headset.
  • Initialize the headset. All of the pairing information is deleted. Pair the headset and the Bluetooth device again.
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