What can I do to solve a problem?
If the headset does not function as expected, try the following steps to resolve the issue.
- Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
Charge the battery.
You may be able to resolve some issues by charging the battery.
- Reset the headset.
- Initialize the headset.
This operation resets the headset to the factory settings and deletes all pairing information.
- Look up information on the issue on the customer support website.
If the operations above do not work, consult your nearest Sony dealer.