Troubleshooting

If you have any problems, please follow the process below.

1. Remove the microphone from the smartphone.

2. Restart the smartphone.

3. Check the support site below for the relevant issue and its solution.
https://www.sony.net/support/ECM-AX10/

4. Should any problems persist, consult the Sony support contact below or your nearest Sony dealer.
https://www.sony.net/support-contact
TP1002508819