What can I do to solve a problem?

If the speaker does not function as expected, try the following steps to resolve the issue.

  • Find the symptoms of the issue in this Help Guide and try any corrective actions listed.
  • Charge the speaker.
    You may be able to resolve some issues by charging the battery.
  • Reset the speaker.
    Unlike when you initialize the speaker, pairing information is not erased.
    The Speaker Add function is canceled. The volume, functions, and other sound settings may also change.
  • Initialize the speaker.
  • Look up information on the issue on the customer support website.
  • Access the following support home page to get support information about your speaker:

If the operations above do not work, consult your nearest Sony dealer.