Help Guide
Sound Bar
HT-A5000/A5000M
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The speaker system does not power up.
Check that the AC power cord (mains lead) is connected securely.
Disconnect the AC power cord (mains lead) from the wall outlet (mains), and then reconnect after several minutes.
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Getting Started
About Manuals of the Speaker System
What You Can Do with the Speaker System
Guide to Parts and Controls
Bar Speaker
Remote Control
Using the Home Menu
Setting Up
Installing the Speaker System
Installing the Bar Speaker
Mounting the Bar Speaker on a Wall
Connecting to a TV
Connecting a TV Compatible with
ARC
/
eARC
Connecting a TV That Is not Compatible with
ARC
/
eARC
When Your TV Has the
S-CENTER SPEAKER IN
Jack
Connecting an AV Device
Connecting an AV Device Compatible with the
2K
/
4K
Video Format
Connecting an AV Device Compatible with the
8K
Video Format
Connecting to the AC Outlet (mains)
Performing Initial Settings
Connecting the Optional Speaker
Connecting the Optional Speaker with the Manual Connection
If Wireless Transmission Is Unstable
When the TV Remote Control Does not Work
Watching Images
Watching TV
Playing the Connected AV Device
Listening to Music/Sound
Listening to Sony TV Sound with the BLUETOOTH® Function
What You Can Do by Connecting a TV with the
BLUETOOTH
Function
Listening to TV Sound by Connecting the Speaker System and TV Wirelessly
Listening to Sound of the Paired TV
Listening to Music/Sound with the BLUETOOTH Function
Listening to Music by Pairing the Mobile Device That Is Connected for the First Time
Listening to Music from the Paired Device
Listening to Music on a
USB
Device
Listening to Sound of the Connected TV or Device Using Headphones
Listening to Sound by Pairing with Headphones
Listening to Sound with Paired Headphones
About the Connection of the Headphones
Listening to Music by Connecting to a Network
What You Can Do by Connecting the Speaker System to a Network
Notes on Connecting to the Internet
Connecting to a Wireless Network
Setting Up a Wireless Network Connection on the Home Menu
Setting Up a Wireless Network Connection Using
Sony | Music Center
Setting Up a Wi-Fi Connection Using an
iOS
Device
Playing music from Amazon Music
Prerequisite: Making the Initial Settings for
Alexa
with
Sony | Music Center
Audio Formats Available for Playback by Audio Casting Protocol
Playing Music with the
Amazon Music
App
Operating the Speaker System by Talking to an
Alexa
Built-in Device
Playing Music with the
TIDAL
App
Playing Music from Other Streaming Services
Prerequisite: Making the Initial Settings for
Chromecast built-in
Playing Music with Apps Compatible with Other Streaming Services
Using
Spotify
Using
AirPlay
Using
Sony | Music Center
Listening to Music on your PC via a Home Network
Adjusting the Volume and Sound Quality
Adjusting the Volume
Enjoying Surround Effect (
SOUND FIELD
)
Making Dialogs Clearer (
VOICE
)
Enjoying Clear Sound with Low Volume at Midnight (
NIGHT
)
Adjusting the Delay Between the Picture and Sound
When Watching the TV
When Watching Another Device
Enjoying Multiplex Broadcast Sound (
AUDIO
)
Adjusting the Dialog Volume While the DTS:X Content is Played Back
When Watching the TV
When Playing Content on an AV Device
Using the Speaker System by Interlocking with a TV
Operating the Speaker System by Interlocking with a TV (Control for HDMI Function)
Operating the Speaker System by Interlocking with a TV Compatible with the “
BRAVIA
” Sync Function
Changing the Settings
Changing the Brightness of the Front Panel Display and Indicators (
DIMMER
)
Saving Power in Standby Mode
Performing
Easy Setup
Performing Advanced Settings
Using the [
Advanced Settings
] Menu
[
Speaker Settings
]
[
Audio Settings
]
[
HDMI Settings
]
[
Bluetooth Settings
]
[
System Settings
]
[
Network Settings
]
[
Resetting
]
[
Software Update
]
Updating the Software
Troubleshooting
Troubleshooting
Power
The speaker system does not power up.
The speaker system does not turn on even when the TV is turned on.
The speaker system turns off when the TV is turned off.
The speaker system does not turn off even when the TV is turned off.
The speaker system cannot be turned off.
Picture
There is no picture or the picture is not output correctly.
The picture on the TV screen is distorted.
3D content from the
HDMI IN
jack does not appear on the TV screen.
High definition video signal (4K/60p 4:4:4, 4:2:2 and 4K/60p 4:2:0 10 bit, etc.) from the
HDMI IN
jack does not appear on the TV screen.
An image is not displayed on the entire TV screen.
Picture and sound of the device that is connected to the speaker system are not output from the TV when the speaker system is not turned on.
HDR
contents cannot be shown in high-dynamic range.
Sound
The speaker system cannot connect to a TV with the
BLUETOOTH
function.
No TV sound is output from the speaker system.
Picture and sound of the device that is connected to the speaker system are not output from the TV when the speaker system is not turned on.
The sound is output from both the speaker system and TV.
The TV sound from this speaker system lags behind the image.
No sound or only a very low-level sound of the device connected to the speaker system is heard.
The surround effect cannot be obtained.
No sound is output from the optional rear speakers/subwoofer.
Sound is not output from some speakers.
Sound Field Optimization
Sound Field Optimization
failed.
USB Device Connection
The
USB
device is not recognized.
Mobile Device Connection
Pairing cannot be achieved.
BLUETOOTH
connection cannot be completed.
Sound of the connected
BLUETOOTH
mobile device is not output from the speaker system.
Headphones Connection with the BLUETOOTH Function
Pairing cannot be achieved.
BLUETOOTH
connection cannot be completed.
No sound is output from the connected
BLUETOOTH
headphones.
The
BLUETOOTH
connection with the headphones becomes disconnected.
Wireless LAN Connection
The speaker system cannot connect to the network or the network connection is unstable.
The wireless LAN router you want is not shown in the wireless network list.
Internet Connection
You cannot connect the speaker system to the Internet.
Remote Control
The remote control of this speaker system does not function.
TV remote control does not work.
Optional Speakers
No sound or only a very low-level sound is heard from the optional speaker.
Sound skips or has noise.
Others
The Control for HDMI function does not work properly.
[
PRTCT
] flashes in the front panel display for 5 seconds and the speaker system is turned off.
[
PRTCT
], [
PUSH
], speaker name ([
SUB
], [
RL
], or [
RR
]), and [
POWER
] flash alternately in the front panel display.
[
HIGH
], [
TEMP
], and [
ERROR
] appear alternately for 2 seconds each in the front panel display, [
STANDBY
] appears in the front panel display, then the speaker system is turned off.
[
BT TX
] appears in the front panel display.
Sensors of the TV do not work properly.
Wireless functions (wireless LAN, the
BLUETOOTH
function, or optional subwoofer/rear speakers) are unstable.
Music that you are not familiar with suddenly plays.
The speaker system cannot be turned off or [
Advanced Settings
] cannot be used./When pressing the power button, [
.DEMO
] appears in the front panel display and the speaker system cannot be turned off.
Spotify
cannot be played with the
MUSIC SERVICE
button, or cannot be played on the way of playback.
The speaker system restarts.
Resetting the Speaker System
Additional Information
Playable Types of Audio Files
Supported Input Audio Formats
Supported
HDMI
Video Formats
On
BLUETOOTH
Communication
Copyrights and Trademarks
