What can I do to solve a problem?

Before asking for repair, check the following items again.

  • Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
  • Charge the headset.
    You may be able to resolve some issues by charging the headset battery.
  • Restart the device that is being connected to the headset.
    You may be able to resolve some issues by restarting the connected device such as your computer or PS5™.
  • Reset the headset.
  • Initialize the headset.
    This operation resets volume settings, etc. to the factory settings.
  • Look up information on the issue on the customer support website.

If the operations above do not work, consult your nearest Sony dealer.