Unable to connect to a game console (PC or PlayStation®5)

  • Check that both the headset and the connected device are turned on.
  • Switch the slide switch of the USB transceiver to “PC” or “PS5” according to the connected device.
  • Check that the USB transceiver is inserted firmly.
  • Connect the USB transceiver directly to the computer or PS5™, and not via a USB hub.
  • If connected to a computer, remove the USB transceiver from the USB port and then insert it into another USB port on your computer.
  • Follow the procedure below to perform pairing again with the USB transceiver.
    1. Connect the USB transceiver to a computer or PS5.
    2. Press and hold the connect button on the USB transceiver and the (power) button on the headset for about 5 seconds or more.
      When you enter pairing mode, a notification sound is emitted from the headset, and the connection indicator (white) on the USB transceiver and the (power) indicator (white) repeatedly flashes twice in a row. You will hear the voice guidance say, “Pairing”.
      When pairing is complete, a notification sound is emitted from the headset and the connection indicator (white) on the USB transceiver lights up.
  • Restart your computer or PS5 and connect the USB transceiver again.
  • If the operations above do not work, try the following.
    1. Turn off the connected devices such as your computer and PS5.
    2. Remove the USB transceiver and reconnect it.
    3. Turn on the computer or PS5.
  • Reset the headset.
  • Initialize the headset.