No sound, low sound level

While connected to a game console (computer or PS5™) via a USB transceiver

  • Check that both the headset and the connected device are turned on.
  • Adjust the volume of the headset and the connected device. Turn up the volume if it is too low.
  • Check that the USB transceiver is inserted as firmly as needed.
  • Switch the slide switch of the USB transceiver to “PC” or “PS5” according to the connected device.
  • Connect the USB transceiver directly to the computer or PS5, and not via a USB hub.
  • When the computer’s volume setting is muted or low, change the computer’s volume setting.
  • When the chat volume is low, ask the chat partner to change the microphone volume.
  • The volume balance between a game and chat may be leaning toward either the game volume or the chat volume being louder. Adjust the volume balance between a game and chat with the GAME/CHAT (GAME/CHAT BALANCE) button on the headset. You can also check the volume balance between game and chat with “INZONE Hub” and PS5.
  • Make sure that the output setting of the computer is set to [INZONE H5 - Game] or [INZONE H5 - Chat].
  • Make sure the in-game output setting is set to [INZONE H5 - Game] or [INZONE H5 - Chat].
  • Make sure that the headset is connected to the USB transceiver connected to the computer or PS5.
    • Whether the connection indicator (white) on the USB transceiver is lit
    • Whether the headset is displayed on “INZONE Hub” and various settings can be made when connected to a computer
  • If the headset cannot be connected to the USB transceiver connected to the computer or PS5, follow the procedure below to perform pairing again with the USB transceiver.
    1. Connect the USB transceiver to a computer or PS5.
    2. Press and hold the connect button on the USB transceiver and the (power) button on the headset for about 5 seconds or more.
      When you enter pairing mode, a notification sound is emitted from the headset, and the connection indicator (white) on the USB transceiver and the (power) indicator (white) repeatedly flashes twice in a row. You will hear the voice guidance say, “Pairing”.
      When pairing is complete, a notification sound is emitted from the headset and the connection indicator (white) on the USB transceiver lights up.
  • Restart the computer or PS5 you are using.
  • Connect the connected device to the headset once again.
  • Reset the headset.
  • Initialize the headset.

While connected to a computer or other connected device with a headphone cable

  • Check that the connected device is turned on.
  • Adjust the volume on the connected device. Turn up the volume if it is too low.
  • Check that the connected device is playing back.
  • Check that the headphone cable is connected firmly.

Note

  • Connection is not guaranteed with the USB ports of TVs, etc.