INZONE H5 | Help Guide | Cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls.

Cannot hear the other person or the call volume is low during calls/The other person cannot hear you or their call volume is low during calls.

Check that both the headset and the connected device are turned on.
Adjust the volume of the headset and the connected device. Turn up the volume if it is too low.
Make sure the in-game voice chat output setting is set to [INZONE H5 - Chat].
Check the call settings of the in-game voice chat and video calling application.
If the boom microphone of the headset is raised, lower the boom microphone and adjust its position so that it is near your mouth.
Adjust the GAME/CHAT (GAME/CHAT BALANCE) button to the chat side.
Make sure that the microphone setting is set to [INZONE H5 - Chat] in the sound settings of the computer.
When connected to a computer, adjust the microphone volume with “INZONE Hub”.
Connect the headset to the USB transceiver again.
Reset the headset.
Initialize the headset.