Pairing cannot be done.

  • Bring the headset and the game console that the USB transceiver is connected to within 1 m (3.2 ft) of each other.
  • Restart the connected computer or PS5™, and pair it with the headset again.
  • If the headset cannot be connected to the USB transceiver connected to the computer or PS5, follow the procedure below to perform pairing again with the USB transceiver.
    1. Connect the USB transceiver to a computer or PS5.
    2. Press and hold the connect button on the USB transceiver and the (power) button on the headset for about 5 seconds or more.
      When you enter pairing mode, a notification sound is emitted from the headset, and the connection indicator (white) on the USB transceiver and the (power) indicator (white) repeatedly flashes twice in a row. You will hear the voice guidance say, “Pairing”.
      When pairing is complete, a notification sound is emitted from the headset and the connection indicator (white) on the USB transceiver lights up.
  • Reinsert the USB transceiver.
  • Reset the headset.
  • Initialize the headset.