When the headset units or charging case gets wet

When the headset units get wet

  1. Use a soft dry cloth to wipe off any water that gets on the headset units.

  2. Remove the earbud tips, turn the sound conduits (sound output tubes) downward, and shake several times to get the water out.

  3. Turn the microphone part or air hole part downward and gently tap it about 20 times on a dry cloth, etc. to remove any water collected inside.

  4. Leave the headset to dry at room temperature.

  • If the headset units are charged while they are wet with water or sweat, the charging ports will corrode. Before charging, wipe off any moisture with a soft dry cloth and leave to dry at room temperature. Repairs in the case of malfunction due to negligence are not covered by the free warranty.

On water resistant performance of the headset

  • The charging case is not water resistant.
  • This headset has a water resistance rating of IPX4 under IEC 60529 “Degrees of protection against ingress of water (IP Code)”, which specifies the grade of resistance against the intrusion of liquids. The headset cannot be used in water.
    Unless the headset is used correctly, water may get into the headset and cause fire, electrocution, or malfunctions. Note the following cautions carefully and use the headset correctly.
    What is IPX4?: Protected against water splashing from any direction.
  • The sound conduits (sound output tubes), air holes, and microphone part of the headset are not completely watertight.
    If any water droplets are left in the sound conduits, air holes, or microphone part, the following issues may occur temporarily. However, they are not malfunctions.
    • Sounds become difficult to hear.
    • The noise canceling effect is weakened.
    • Unusual sounds are heard.
    • Voices during phone calls become difficult to hear.

Liquids that the water resistant performance specifications of the headset apply to

Applicable: Fresh water, tap water, perspiration
Not applicable: Liquids other than those listed above
For example: soapy water, detergent water, water with bath agents, shampoo, hot spring water, hot water, pool water, seawater, and similar substances.

The water resistant performance of the headset is based on measurements performed by Sony under the conditions described above. Note that malfunctions resulting from water immersion caused by customer misuse are not covered by the warranty.