Initializing the headset to restore factory settings
If the headset does not operate correctly even after resetting, initialize the headset.
-
Set the headset units into the charging case.
Leave the charging case lid open.
-
Press and hold the initialize button on the back of the charging case for about 15 seconds or more.
After about 15 seconds, the indicator on the charging case flashes in orange for about 5 seconds.
-
Release your finger within 5 seconds after the indicator on the charging case starts flashing in orange.
When the initializing is complete, the indicator on the charging case flashes in green 4 times.
This operating procedure resets the volume settings and other settings to the factory settings and deletes all pairing information. In this case, delete the pairing information for the headset from the connected device and then pair them again.
If the headset does not operate correctly even after initializing, consult the Sony support contact or your nearest Sony dealer.
About the instruction manual video
Watch the video for how to initialize.
No audio explanation is available.
Models for countries and regions excluding Chinese mainland:
https://rd1.sony.net/help/mdr/mov0095/h_zz/
Models for Chinese mainland:
Hint
- You can also initialize the headset with the “Sound Connect” app.
Note
- When the remaining battery charge of the charging case is not sufficient, the headset will not start initializing. Charge the charging case.
- If the indicator on the charging case does not flash in green 4 times after performing step 3, the headset has not been initialized. Try again from step 2.
- If you have updated the software after purchasing the headset, the software is retained updated even if you initialize the headset.
- When you initialize the headset to restore to the factory settings after you change the language of the voice guidance, the language will not return to the factory settings.