About the voice guidance

You will hear the following voice guidances depending on the operating procedure performed and the headset status.

In the factory settings, when you put the headset on your ears, you will hear the voice guidance in English, Chinese, or Japanese.

You can use the “Sound Connect” app to change the following voice guidance settings.

  • Language setting
  • Volume setting

“Pairing”

  • When you put the headset on your ears and the headset enters pairing mode automatically:
    The headset enters pairing mode automatically in the following cases.
    • When you pair the headset with a device for the first time after purchasing the headset
    • When there is no pairing information, such as after initialization, and you put the headset on your ears
  • When you manually set the headset to pairing mode and put the headset on your ears

“Low battery”

  • When the remaining battery charge of the headset is low

“Battery is empty”

  • When automatically turning off due to low battery of the headset

“Battery about XX %” / “Battery fully charged”

  • When informing the remaining battery charge:
    The “XX” value indicates the approximate remaining charge. This is a rough estimate.

“Voice guidance test”

  • When setting the voice guidance volume

“The Digital assistant is not connected” (*)

  • When Digital assistant is not available on the smartphone connected to the headset even if you operate the headset

“The Xiaowei is not connected” (*)

  • When Tencent Xiaowei is not available on the smartphone connected to the headset even if you operate the headset

“The Voice Assistant is not available. Please open the Sound Connect and check the Voice Assistant settings.”

  • When operating Voice Assistant while connected in LE Audio

“Launch the Sound Connect to activate the Service Link.”

  • When Service Link is inactive and you try to use Quick Access

“App assigned to the Quick Access is not launched on the mobile device”

  • When the corresponding app does not start even if the noise canceling/Ambient Sound Mode button is pressed when Quick Access is set to the noise canceling/Ambient Sound Mode button

“The Quick Access is not available. Please open the Sound Connect and check the Quick Access settings.”

  • When operating Quick Access while connected in LE Audio

“The Quick Access is not available. Please open the Sound Connect and check the Service settings.”

  • When the usage conditions are not met during Quick Access use

“The [Safe volume control] limits the volume.”

  • When Safe Volume Control starts

“Apologies, the command could not be recognized”

  • When Voice Control does not recognize the command after recognizing the wake word

“The voice assistant on your mobile device is not responding. Please check your settings.”

  • When Voice Control recognizes "Assistant" but the voice assist function does not activate

“Mic Off”

  • When the headset was operated to turn off the microphone during a call

“Mic On”

  • When the headset was operated to turn on the microphone during a call

Liquid detected in the USB port. Do not charge the headset.

  • When using the headset while the USB Type-C port is flooded/When the USB Type-C port is flooded while using the headset

Liquid detected in the USB port. Battery level is low, but do not charge the headset.

  • When the remaining battery charge of the headset is low while the USB Type-C port is flooded

Liquid no longer detected in the USB port. You can start charging the headset.

  • When the USB Type-C port is flooded and the remaining battery charge is below 10%, and the flooded state is no longer detected while using the headset

“Charging stopped. To resume charging, disconnect the USB cable and wait before trying again.”

  • When abnormal charging or abnormal charging temperature occurs while using the headset during charging

“Standard” (**)

  • When Standard is selected in the listening mode settings

“Background Music” (**)

  • When Background Music is selected in the listening mode settings

“Cinema Upmix” (**)

  • When Cinema is selected in the listening mode settings

“Game Upmix” (**)

  • When Game is selected in the listening mode settings

“Music Upmix” (**)

  • When Music is selected in the listening mode settings

(*) May not be supported in some countries and regions.

(**) If you change the setting in the “Sound Connect” app, the voice guidance will not be heard.

Note

  • Changing the language of the voice guidance takes up to 10 minutes.
  • When you initialize the headset to restore to the factory settings after you change the language of the voice guidance, the language will also return to the factory settings.
  • If the voice guidance is not heard, turn off the headset. Then, turn it back on again.
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