Resetting the headset
If the headset cannot be turned on or cannot be operated even when it is turned on, reset the headset.
- Connect the headset to an AC outlet.
Use a USB Type-C cable and USB AC adaptor (A).
- Press and hold the power button (B) and the noise canceling/Ambient Sound Mode button (C) for about 5 seconds.
The headset will be reset (the charging indicator turns off and then lights up again).
The pairing information and other settings are retained.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
TP1002091901