What can I do to solve a problem?
If the speaker does not function as expected, try the following steps to resolve the issue.
- Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
- Connect the speaker to an AC outlet via the USB AC adaptor to charge the battery for more than 1 hour.
You may be able to resolve some issues by charging the battery.
- Press and hold the
(power) button of the speaker more than 8 seconds to reset the speaker. When resetting the speaker, the volume, functions, and sound settings may change. - Initialize the speaker.
All settings of the speaker return to their factory defaults. All the pairing information and all the network settings are deleted.
- Look up information about the issue on the customer support website.
If the operations above do not work, consult your nearest Sony dealer.
