Help Guide
Wireless Speaker
h.ear go 2 (SRS-HG10)
JavaScript is disabled.
Please enable JavaScript and reload the page.
Back
Back to Top
Print
Playback does not start from the first track
Set the playback mode to the normal playback mode on the connected device.
Go to Page Top
Getting Started
Parts and controls
Power source/Charging
Charging the battery
Turning the power on
Using the BLUETOOTH
®
/Network standby mode
Auto Power Off (Auto Standby) mode
Using “Sony | Music Center”
About “
Sony | Music Center
”
Installing “
Sony | Music Center
”
Main setting items of “Sony | Music Center”
Wi-Fi network connection (“
Sony | Music Center
”)
Listening to music on a device connected to the home network（“
Sony | Music Center
”）
Listening with multiple speakers (Wireless Multi-room, Wireless Surround, Wireless Stereo)
Listening to music on a PC
Without a Wi-Fi network
Connecting via a USB cable
Making a wireless connection (BLUETOOTH connection)
With a Wi-Fi network
Using “Windows Media Player” (Windows 7 or later)
Using other music playback software
Listening to music on a smartphone such as an Xperia or WALKMAN® equipped with Android
Without a Wi-Fi network
Making a wireless connection (BLUETOOTH connection)
Connecting via an audio cable (with stereo mini plugs/no resistance)
With a Wi-Fi network
Using “Sony | Music Center”
Listening to music on an Xperia compatible with High-Resolution Audio formats
Without a Wi-Fi network
Connecting via a USB cable
Making a wireless connection (BLUETOOTH connection)
Connecting via an audio cable (with stereo mini plugs/no resistance)
With a Wi-Fi network
Using “Sony | Music Center”
Listening to music on an iPhone/iPod touch
Without a Wi-Fi network
Making a wireless connection (BLUETOOTH connection)
Connecting via an audio cable (with stereo mini plugs/no resistance)
With a Wi-Fi network
Using “Sony | Music Center”
Listening to music on a WALKMAN®
Making a wireless connection (BLUETOOTH connection)
Connecting via an audio cable (with stereo mini plugs/no resistance)
Listening to music on a WALKMAN® compatible with High-Resolution Audio formats
Connecting via a USB cable
Making a wireless connection (BLUETOOTH connection)
Connecting via an audio cable (with stereo mini plugs/no resistance)
Listening to music from an Internet music service
Without a Wi-Fi network (PC)
Connecting via a USB cable
Making a wireless connection (BLUETOOTH connection)
Without a Wi-Fi network (Smartphone)
Making a wireless connection (BLUETOOTH connection)
With a Wi-Fi network
Using “Sony | Music Center” (Chromecast built-in)
Connections
Wi-Fi network connection
Selecting the Wi-Fi network connection method
DLNA (Digital Living Network Alliance
)
Connecting to a Wi-Fi network using the Wi-Fi Protected Setup (WPS) button of the wireless router
Connecting to a Wi-Fi network using a PC connected wirelessly
How to turn off the Wi-Fi network/
BLUETOOTH
function
Wireless Surround/Wireless Stereo connection
Using this speaker as a rear speaker (Wireless Surround)
Connecting two speakers (Wireless Stereo)
BLUETOOTH connection (pairing)
How to make a wireless connection with BLUETOOTH devices
Pairing and connecting with a BLUETOOTH device
Pairing and connecting with a PC (Windows 10)
Pairing and connecting with a PC (Windows 8.1)
Pairing and connecting with a PC (Windows 7)
BLUETOOTH connection (NFC)
Connecting with an NFC-compatible device by one touch (NFC)
BLUETOOTH connection (with a paired device)
Connecting with a paired BLUETOOTH device
Connecting with a paired PC (Windows 10)
Connecting with a paired PC (Windows 8.1)
Connecting with a paired PC (Windows 7)
Speaker Add function
Connecting two speakers (Speaker Add function)
Switching between double mode and stereo mode (Speaker Add function)
Terminating the
BLUETOOTH
connection (After use)
USB device
Connecting a WALKMAN
®
compatible with High-Resolution Audio formats
Connecting an Xperia compatible with High-Resolution Audio formats
AUDIO IN
Connecting to a portable audio device, etc.
Settings
Network
Setting your PC as a DLNA server and controller (Windows 10)
Setting your PC as a DLNA server and controller (Windows 8.1)
Setting your PC as a DLNA server and controller (Windows 7)
USB
Connecting a PC/Installing the dedicated driver
Listening
Network
Listening to music on a PC via a network (“Windows Media Player”)
Listening to music on a PC via a network (“Windows Media Player” with “Sony | Music Center” operation)
Listening with multiple speakers (Wireless Multi-room, Wireless Surround, Wireless Stereo)
Listening to an Internet music service (Spotify)
BLUETOOTH
Selecting the BLUETOOTH audio streaming playback quality (Codec)
Listening to music on a device via a
BLUETOOTH
connection
Terminating the
BLUETOOTH
connection (After use)
USB
Listening to music on a WALKMAN
®
compatible with High-Resolution Audio formats
Listening to music on an
Xperia
compatible with High-Resolution Audio formats
Listening to music on a PC
AUDIO IN
Listening to music on a portable audio device, etc.
Phone calls
Receiving a call
Making a call
Terminating the
BLUETOOTH
connection (After use)
Button functions for a phone call
Using the voice assist function
Using the voice assist function (
Google app
)
Using the voice assist function (
Siri
)
Listening to High-Resolution Audio format files
About High-Resolution Audio format files
Installing “
Hi-Res Audio Player
” to a PC
Listening to High-Resolution Audio format files via a network
Information
Specifications
About the indicators
Compatible devices and operating systems
Compatible iPhone/iPod touch models
Compatible WALKMAN
®
models
Compatible operating systems (
Windows
)
Compatible operating systems (Mac)
Compatible DLNA devices
Compatible BLUETOOTH devices
Compatible USB devices
Software update
Updating the pre-installed software
Update method 1: Automatic update via the Internet
Update method 2: Manual update via the Internet
Searching the latest software via a network connection
Wi-Fi signal strength
Checking the Wi-Fi signal strength (reception sensitivity)
Notes on use
Precautions
What is
BLUETOOTH
wireless technology?
What is LDAC?
About the voice guidance
Trademarks
Important information on software
Notes on software
Support website
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power supply/Charging
Unable to turn on the speaker or charge the built-in battery
Any button on the speaker cannot be operated
The power suddenly turns off
The power indicator flashes in red
The CHARGE indicator flashes
Sound
No sound/Sound from only one speaker/Low sound level
Distorted sound/humming or noise from the speaker
The volume is getting smaller while using
Network connection
The speaker cannot connect to the network (Other equipment on the network cannot find or recognize the speaker)
Unable to connect to a network via a Wi-Fi connection
Unable to connect to a network via a Wi-Fi connection (even though a correct SSID is selected)
The speaker cannot connect to a network using the UPDATE/WPS button
The speaker does not appear in the device list of the PC's music playback application
The speaker does not appear in the device select screen of “Sony | Music Center”
The speaker cannot connect to music services
The controller cannot find the speaker (The controller cannot browse the contents of the speaker)
Music started automatically (home network)
The sound is interrupted
Playback does not start
BLUETOOTH
Smartphone, iPhone, etc. cannot be paired
Unable to connect the speaker to a BLUETOOTH device with One-touch (NFC)
There is no sound (BLUETOOTH)
Distorted sound/humming or noise from the speaker
USB device
An unsupported USB device is connected
There is no sound (USB)
There is noise, skipping, or distorted sound
Playback does not start
Playback does not start from the first track
Software update
Updating the pre-installed software
Update method 1: Automatic update via the Internet
Update method 2: Manual update via the Internet
Searching the latest software via a network connection
Reset
Reset the speaker
Initializing the speaker
Disposal and transfer
Disposing of or giving away this speaker
