Sound skips frequently.

  • Set the headset to “Priority on stable connection”. For details, see “About the sound quality mode”.
  • The situation may be improved by changing the wireless playback quality settings on the transmitting device. For details, refer to the operating instructions supplied with the transmitting device.
  • Remove any obstacles between the antenna of the connecting Bluetooth device and the antennas built into the left and right units of the headset. The antenna of each left or right unit of the headset is built into the part shown in the dotted line below.

    Illustration indicating the locations of the built-in antenna (A) in the headset

    A: Locations of the built-in antennas (left, right)

  • Bluetooth communications may be disabled, or noise or audio dropout may occur under the following conditions.
    • When there is a human body between the headset and the Bluetooth device
      In this case, moving the Bluetooth device closer to the antenna of the headset may improve the Bluetooth communications.
    • When there is an obstacle, such as metal or a wall, between the headset and the Bluetooth device
    • In places with wireless LAN, where a microwave oven is used, electromagnetic waves are generated, etc.
    • Where there are other wireless communication audio devices or other people nearby, such as in train station premises or on a crowded train
  • If you are enjoying music with your smartphone, the situation may be improved by closing unnecessary apps or restarting your smartphone. If you are enjoying music with your computer, close unnecessary applications or windows and restart the computer.
  • Connect the headset and the Bluetooth device once again.
    Set the headset into the charging case and close the lid of the charging case, and then remove the headset from the charging case to connect the headset to the Bluetooth device.
  • When the Adaptive Sound Control is turned on, the headset detects the wearer's actions and adjusts the noise canceling function automatically. When this setting is changed, music may pause momentarily. This is not a malfunction.
  • Turning off Service Link on the “Sony | Headphones Connect” app may reduce the amount of audio dropout.
  • Reset the headset.
  • Initialize the headset, and pair the headset and the device again.