What can I do to solve a problem?

If the headset does not function as expected, try the following steps to resolve the issue.

  • Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
  • Set the headset into the charging case and close the lid of the charging case.
    You may be able to resolve some issues by setting the headset into the charging case.
  • Charge the headset.
    You may be able to resolve some issues by charging the headset battery.
  • Restart the device that is being connected to the headset.
    You may be able to resolve some issues by restarting the device being connected such as your computer or smartphone.
  • Reset the headset.
  • Initialize the headset.
    This operation resets volume settings, etc. to the factory settings, and deletes all pairing information.
  • Look up information on the issue on the customer support website.

If the operations above do not work, consult your nearest Sony dealer.


Repairing Earth Blue

The colored pattern of this product is unique. When the product is sent for repair, it will be replaced with a product of a colored pattern different from the one of the product you purchased.