About the voice guidance

In the factory settings, when the headset is worn in your ears, you will hear the English voice guidance via the headset.

You can change the language of the voice guidance and turn on/off the voice guidance using “Sony | Headphones Connect” app. For more details, refer to the “Sony | Headphones Connect” app help guide.

https://rd1.sony.net/help/mdr/hpc/h_zz/

  • When pairing the headset for the first time after purchase or after initializing the headset (when there is no pairing information in the headset), when entering pairing mode automatically by removing the headset from the charging case and putting the headset units into both ears/When pairing the headset manually, when removing the headset from the charging case and putting the headset units into both ears during pairing mode: “Pairing”
  • When the remaining battery charge of the headset is low: “Low battery”
  • When automatically turning off due to low battery of the headset: “Battery is empty”
  • When the Google™ Assistant is not available during software update: “The Google assistant is not available during update. Please wait a moment until the update completes.”
  • When the Google Assistant is not available on the smartphone connected to the headset even when operating the headset unit to which the Google Assistant is assigned: “The Google Assistant is not connected”
  • When Amazon Alexa is not available on the smartphone connected to the headset even when operating the headset unit to which Amazon Alexa is assigned: “Either your mobile device isn’t connected; or you need to open the Alexa App and try again”
  • When Quick Access is not available because Service Link is turned off: “Launch Headphones Connect to activate Service Link”
  • When Quick Access is not available during software update: “Function is not available during update. Please wait a moment until the update completes.”
  • When the corresponding app is not launched even when operating the headset unit to which Quick Access is assigned: “App assigned to the Quick Access is not launched on the mobile device”

Note

  • It takes about 20 minutes when you change the language of the voice guidance.
  • When you initialize the headset to restore to the factory settings after you change the language of the voice guidance, the language will also return to the factory settings.
  • If the voice guidance is not heard after changing the voice guidance language or updating the software of the headset, set the headset into the charging case to turn it off, then remove the headset from the charging case to turn it on again.