Receiving a call

You can enjoy a hands-free call with a smartphone or mobile phone that supports the Bluetooth profile HFP (Hands-free Profile) or HSP (Headset Profile), via Bluetooth connection.

  • If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • The operation may vary depending on the smartphone or mobile phone. Refer to the operating instructions supplied with the smartphone or mobile phone.
  • Depending on the connected device or the application you are using, the functions may not work properly even if you try to operate them with the headset.

Ring tone

When you receive an incoming call, a ring tone will be heard from the headset.

You will hear either of following ring tones, depending on your smartphone or mobile phone.

  • Ring tone set on the headset
  • Ring tone set on the smartphone or mobile phone
  • Ring tone only for a Bluetooth connection set on the smartphone or mobile phone
  1. Connect the headset to a smartphone or mobile phone via Bluetooth connection beforehand.
  2. When you hear a ring tone, tap the touch sensor on the left or right unit of the headset twice quickly (with an interval of about 0.3 seconds) and receive the call.

    A voice will be heard from the headset.

    When you receive an incoming call while listening to music, playback pauses automatically and a ring tone will be heard from the headset.

    If playback does not pause, operate the headset to pause playback.

    You can talk using the microphones on the headset.

    Illustration indicating the locations of the microphones (A) on the headset

    A: Microphones (left, right)

    If no ring tone is heard via the headset

    The headset may not be connected with the smartphone or mobile phone over HFP or HSP. Check the connection status on the smartphone or mobile phone.

  3. Operate the smartphone or mobile phone to adjust the volume.
  4. When you finish talking, tap the touch sensor on the left or right unit of the headset twice quickly (with an interval of about 0.3 seconds) to end the call.

    If you received a call during music playback, music playback resumes automatically after ending the call.

Hint

  • When receiving a call by operating smartphones or mobile phones, some smartphones or mobile phones may receive a call with the phone instead of the headset. With an HFP connection, switch the call to the headset by holding your finger to the touch sensor on the left or right unit of the headset for about 2 seconds or more, or by using your smartphone or mobile phone.
  • The headset volume during a call and during music playback can be independently adjusted. Even if you change the volume during a call, the volume of music playback does not change.
  • You can also enjoy hands-free calls even when you are wearing only one unit of the headset. When you receive an incoming call, answer the call using the unit of the headset you are wearing. If you put the other unit into the other ear while you are talking with only one unit, you can talk with both units.

Note

  • Depending on the connected device or playback application you are using, playback may not pause even when you receive an incoming call while playing back music. When you receive an incoming call while playing back music, playback may not resume automatically even if you finish the call.
  • Use a smartphone or mobile phone at least 50 cm (19.69 in.) away from the headset. Noise may result if the smartphone or mobile phone is too close to the headset.
  • Your voice will be heard from the headset through the headset’s microphone (Sidetone function). In this case, ambient sounds or the sounds of the headset operation may be heard through the headset, but this is not a malfunction.
  • Even when the volume adjustment function has been assigned to the touch sensor with the “Sony | Headphones Connect” app, you cannot adjust the volume on the headset during a call. Adjust the volume on the connected device. If you are unable to adjust the volume on the connected device, adjust the volume in the “Sony | Headphones Connect” app.