The LE Audio connection cannot be established.
- The devices that support LE Audio are Android smartphones Xperia 1 Ⅳ / Xperia 5 Ⅳ / Xperia 1 V / Xperia 5 V (use the latest version of the smartphone software) (as of November 2023).
For the latest information on the compatible devices, refer to the support website.
- Update the software of the headset to the latest version.
- To switch to the LE Audio connection, use the “Sony | Headphones Connect” app. For details, see “Pairing and connecting with an Android smartphone using LE Audio ”.
- When the headset is connected to the Android smartphone using Classic Audio, you need to change the setting of [LE Audio connection setting for headphones] to [LE Audio Priority] on the “Sony | Headphones Connect” app, and pair the headset with the Android smartphone again. For details, see “Pairing and connecting with an Android smartphone using LE Audio ”.