What can I do to solve a problem?
If the headset does not function as expected, try the following steps to resolve the issue.
- Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
- Set the headset in the charging case and close the lid.
You may be able to resolve some issues by setting the headset in the charging case.
- Charge the headset.
You may be able to resolve some issues by charging the headset battery.
- Reset the headset.
- Initialize the headset.
This operation resets the headset to the factory settings and deletes all pairing information.
- Look up information on the issue on the customer support website.
If the operations above do not work, consult your nearest Sony dealer.