No sound

  • Depending on the smartphone app (which requires HFP (Hands-free Profile)/HSP (Headset Profile)), you may hear a voice from the one unit only.
  • Check that the connected Bluetooth device and both the left and right units of the headset are turned on.
  • Check that the headset and the transmitting Bluetooth device are connected via Bluetooth A2DP.
  • Turn up the volume if it is too low.
  • Check that the connected device is playing back.
  • Pair the headset and the Bluetooth device again.
  • When the Google Assistant feature is assigned to the headset and you want to use only one unit of the headset, use the unit with the Google Assistant feature assigned.
  • When the Amazon Alexa feature is assigned to the headset and you want to use only one unit of the headset, use the unit with the Amazon Alexa feature assigned.
Go to Page Top