Charging cannot be done.

  • Make sure that the headset is set in the charging case securely.
  • Be sure to use the supplied USB Type-C cable.
  • Check that the USB Type-C cable is firmly connected to the charging case and the USB AC adaptor or computer.
  • Make sure that the USB AC adaptor is firmly connected to the AC outlet.
  • Check that the computer is turned on.
  • Wake the computer up if the computer is in standby (sleep) or hibernation mode.
  • When using Windows 8.1, update using Windows Update.