Distorted or intermittent sound (sometimes with noise)

  • Battery of the headphones is low. Charge the battery of the headphones.
    If the power indicator is still off after you charge the battery, take the headphones to your nearest Sony dealer.
  • Make sure there are no other wireless devices using the 2.4 GHz wireless frequency band or a microwave oven being used around the processor and headphones.
  • Change the position of the processor.
  • When input of the processor is “ANALOG”, set the GAIN switch on the processor to “LO.”
  • If you connect the headphone jack of the AV device to the AUDIO IN jack of the processor, decrease the volume level on the connected AV device.
  • This system is compatible with 96 kHz. Set the output signal to 96 kHz on the device connected with the processor. When inputting a 192 kHz signal, sound may be output for a moment. It is not a malfunction.