The audio is not played back in the desired audio format.
- Check the audio format of the Blu-ray Disc or DVD.
- Check the package of Blu-ray Disc or DVD, etc. to see that audio has been recorded in the desired audio format.
- Select the desired audio format on the audio setting menu on the main menu of the disc before you start playback of the disc.
- Check the audio output settings of the connected device (Blu-ray Disc recorder, PlayStation®4, etc.).
If multi-channel output is set to be down-mixed to a 2-channel signal, change the setting so that multi-channel audio is output in a multi-channel. - If the TV has stereo speakers, the audio output from the connected device becomes stereo (2-channel), the same as that of the TV, even if you are playing multi-channel programs.
- If the TV does not support the audio format you want to listen to, the TV's audio signal is down-mixed to 2-channel to be output. In this case, connect the device which outputs audio (Blu-ray Disc recorder or PlayStation®4, etc.) and the processor with an optical digital cable.
