What can I do to solve a problem?

If the system does not function as expected, try the following steps to resolve the issue.

  1. Find the symptoms of the issue in this manual, and try any corrective actions listed.
  2. Charge the battery of the headphones.

    You may be able to resolve some issues by charging the battery.

  3. Look up information on the issue on β€œCustomer support websites”.
  4. If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer.