What can I do to solve a problem?
If the system does not function as expected, try the following steps to resolve the issue.
- Find the symptoms of the issue in this manual, and try any corrective actions listed.
- Charge the battery of the headphones.
You may be able to resolve some issues by charging the battery.
- Look up information on the issue on βCustomer support websitesβ.
- If the approaches listed above fail to resolve the issue, consult your nearest Sony dealer.