Pairing and connecting with a computer (Mac)

The operation to register the device that you wish to connect to is called “pairing”. First, pair a device to use it with the headset for the first time.

Compatible OS

macOS (version 10.15 or later)

Before starting the operation, make sure of the following:

  • Your computer has a Bluetooth function that supports music playback connections (A2DP).
  • When you use a video calling application on your computer, your computer has a Bluetooth function that supports calling connections (HFP/HSP).
  • The computer is placed within 1 m (3 feet) of the headset.
  • The headset is charged sufficiently.
  • The operating instructions of the computer is in hand.
  • Depending on the computer you are using, the built-in Bluetooth adaptor may need to be turned on. If you do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built-in Bluetooth adaptor, refer to the operating instructions supplied with the computer.
  • Set the computer speaker to the ON mode.
    If the computer speaker is set to the “OFF” mode, no sound is heard from the headset.

    Computer speaker in the ON mode

    Illustration of the icon displayed when the computer speaker is set to ON mode

  1. Enter pairing mode on this headset.

    Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset (the headset has no pairing information). The headset enters pairing mode automatically. In this case, proceed to step 2 .

    When you pair a second or subsequent device (the headset already has pairing information for other devices), press and hold the (power) button for about 5 seconds to enter pairing mode manually.

    The indicator (blue) repeatedly flashes twice in a row. You will hear the voice guidance say, “Pairing”.

  2. Wake the computer up if the computer is in standby (sleep) or hibernation mode.
  3. Pair the headset using the computer.
    1. Select [ (System Preferences)] - [Bluetooth] from the Dock at the bottom of the screen.

    2. Select [WH-1000XM5] of the [Bluetooth] screen and click [Connect].

    If Passkey (*) input is required, input “0000”.

    The headset and computer are paired and connected with each other.

    You will hear a notification sound announcing that the connection is established.

    If they are not connected, see “Connecting to a paired computer (Mac)”.

    If [WH-1000XM5] does not appear on the computer screen, try again from the beginning of step 3 .

    *A Passkey may be called “Passcode”, “PIN code”, “PIN number”, or “Password”.



  • If pairing is not established within 5 minutes, pairing mode is canceled. In this case, turn off the power and start the operation again from step 1 .
  • Once Bluetooth devices are paired, there is no need to pair them again, except in the following cases:
    • Pairing information has been deleted after repair, etc.
    • When a 9th device is paired.
      The headset can be paired with up to 8 devices. If a new device is paired after 8 devices are already paired, the registration information of the paired device with the oldest connection date is overwritten with the information for the new device.
    • When the pairing information for the headset has been deleted from the Bluetooth device.
    • When the headset is initialized.
      All of the pairing information is deleted. In this case, delete the pairing information for the headset from the connected device and then pair them again.
  • The headset can be paired with multiple devices, but can only play music from 1 paired device at a time.