Making a video call on your computer
When you make a video call on your computer, you can talk wirelessly from your headset.
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Connect the headset to your computer via Bluetooth connection.
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Launch the video calling application on your computer.
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Check the settings (*) of the video calling application.
- When you make a video call on your computer, select calling connections (HFP/HSP) and not music playback connections (A2DP). If you select music playback connections, a video call may not be available.
- On the speaker settings, select calling connections [Headset (WH-1000XM5 Hands-Free)] (**). ([Headphones (WH-1000XM5 Stereo)] (**) is for music playback connections.)
- On the microphone settings, select calling connections [Headset (WH-1000XM5 Hands-Free)] (**).
When the microphone is not set up, the Speak-to-Chat mode activates when the headset detects the speech of the person wearing the headset, and the sound from the headset is muted. - Depending on the video calling application you are using, calling connections [Headset (WH-1000XM5 Hands-Free)] (**) or music playback connections [Headphones (WH-1000XM5 Stereo)] (**) may not be selectable on the speaker or microphone settings, and only [WH-1000XM5] may be displayed. If this is the case, select [WH-1000XM5].
- As for frequently asked questions and answers, refer to the customer support website.
*Depending on the video calling application you are using, this function may not be available.
**Names may vary according to the computer or the video calling application you are using.
Hint
- When the settings of the video calling application cannot be checked or calling connections [Headset (WH-1000XM5 Hands-Free)] cannot be selected, select [Headset (WH-1000XM5 Hands-Free)] on the settings of your computer to make connections. See “Connecting to a paired computer (Windows 10)”, “Connecting to a paired computer (Windows 8.1)” or “Connecting to a paired computer (Mac)”.
Note
- While Speak-to-Chat is enabled, if the microphone is not set up correctly, the Speak-to-Chat mode is activated when a voice is detected, and the sound from the headset may be muted.
- Depending on the video calling application you are using, microphone settings may not be available. In that case, disable Speak-to-Chat. To disable it, hold 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated”.
- Depending on the computer or application you are using, the headset may not work properly during a video call. This may be improved by restarting the computer.
