If dust or debris gets inside the camera and adheres to the surface of the image sensor (the part that converts the light to an electric signal), it may appear as dark spots on the image, depending on the shooting environment. If this happens, follow the steps below to clean the image sensor quickly.
- Confirm that the battery has been charged sufficiently.
- MENU → (Setup) → [Cleaning Mode] → [Enter].
- Turn off the product following the instructions on the screen.
- Detach the lens.
- Use the commercially available blower to clean the image sensor surface and the surrounding areas.
- Hold the camera slightly face downward so that the dust falls out.
- Attach the lens.
- For how to check the amount of dust on the image sensor, and for further details on cleaning methods, please refer to the following URL.
- Make sure that the remaining battery level is (3 remaining battery icons) or more, before performing the cleaning.
- Do not use a spray type blower as it may scatter water droplets inside the camera body.
- Do not put the tip of a blower into the cavity beyond the lens mount area, so that the tip of the blower does not touch the image sensor.
- Do not subject the product to any shock during cleaning.
- When cleaning the image sensor with a blower, do not blow too hard. If you blow the sensor too hard, the inside of the product may be damaged.
- If the dust remains even after you cleaned the product as described, consult the service facility.