Receiving a call

You can talk on the phone hands-free via a Bluetooth connection on a smartphone that supports the following Bluetooth profiles.

  • HFP: Hands-free Profile
  • HSP: Headset Profile
  • CCP: Call Control Profile (*)

(*) LE Audio call profile.

  • When connecting via Bluetooth Classic, if your smartphone supports both HFP and HSP, set it to HFP.
  • The operating procedure may vary depending on the smartphone. Refer to the operating instructions supplied with the smartphone.
  • Depending on the connected device or the application you are using, the functions may not work properly even if you try to operate them with the headset.

Ring tone

When an incoming call arrives, a ring tone will be heard from the headset, and the Bluetooth indicator flashes quickly in blue.


Depending on the connected device or the application you are using, the indicator may not flash when an incoming call arrives.

You will hear either of following ring tones, depending on your smartphone.

  • Ring tone set on the headset
  • Ring tone set on the smartphone
  • Ring tone only for a Bluetooth connection set on the smartphone
  1. Connect the headset to a smartphone via a Bluetooth connection beforehand.
  2. When you hear the ring tone, press the Bluetooth button (A) on the headset and receive the call.

    When you receive an incoming call during music playback, playback pauses and a ring tone will be heard from the headset.

    Illustration indicating the location of A

    You can talk using the boom microphone (B) of the headset.

    Illustration indicating the location of B

    If no ring tone is heard via the headset

    • The headset may not be connected with the smartphone over HFP, HSP or CCP. Check the connection status on the smartphone.
    • Check the volume of the headset.
    • If music playback does not pause automatically, operate the headset to pause playback.
  3. Adjust the volume using the volume dial of the headset.

    There is a tactile dot (C) on the + side.

    Illustration indicating the location of C

  4. When you finish your phone call, press the Bluetooth button on the headset to end the call.

    If you received a call during music playback, music playback resumes automatically after ending the call.

Hint

  • Adjust the volume with the connected device and headset.

Note

  • If your voice does not reach the other party, check the following.
    • Microphone is not turned off
    • The boom microphone is inserted until it clicks
  • Depending on the connected device or playback application you are using, when you receive an incoming call during music playback, playback may not resume automatically even after you finish the call.
  • Use a smartphone at least 50 cm (1.6 ft) away from the headset. Noise may result if the smartphone is too close to the headset.
  • Your voice will be heard from the headset through the headset’s boom microphone (Sidetone function). In this case, ambient sounds or the sounds of the headset operating procedure may be heard through the headset, but this is not a malfunction.