What can I do to solve a problem?
If the neckband speaker does not function as expected, try the following steps to resolve the issue.
- Find the symptoms of the issue in this Help Guide and try any corrective actions listed.
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Charge the neckband speaker.
You may be able to resolve some issues by charging the built-in battery. - Reset the neckband speaker.
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Initialize the neckband speaker.
The settings, such as the volume settings, are restored to the factory default settings and the pairing information of all BLUETOOTH devices except for the supplied transmitter is deleted. -
Initialize the transmitter.
The pairing information of all BLUETOOTH devices except for the neckband speaker is deleted. - Look up information on the issue on the customer support website.
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Access the following support home pages to get support information about your neckband speaker:
- For customers in Americas:
https://www.sony.com/am/support - For customers in Europe:
https://www.sony.eu/support - For customers in China:
https://service.sony.com.cn - For customers in other countries/regions:
https://www.sony-asia.com/support
- For customers in Americas:
If the operations above do not work, consult your nearest Sony dealer.
