Unable to pair the neckband speaker with a BLUETOOTH device

Unable to pair the transmitter with the neckband speaker or headphones

  • Bring the neckband speaker or BLUETOOTH headphones within a distance of 1 m (3.2 ft) from the supplied transmitter.

  • Make sure that the transmitter and the neckband speaker or headphones are turned on and in pairing mode.

  • When the indicator on the transmitter is not double flashing in blue, press and hold the(BLUETOOTH) button for about 5 seconds.

    This makes the indicator start double flashing (pairing mode).

Unable to pair the neckband speaker with a BLUETOOTH device

  • Bring the BLUETOOTH device within a distance of 1 m (3.2 ft) from the neckband speaker.

  • For the BLUETOOTH connection with Apple iOS devices, the neckband speaker is compatible with the devices with iOS 10.0 or late. It is not compatible with the devices with iOS 9.x or earlier.

  • Once the neckband speaker is initialized, it may fail to connect with the previously paired iPhone. In such a case, delete the pairing information of the neckband speaker from the iPhone, then pair them all over again.

  • Make sure that the BLUETOOTH device to pair with the neckband speaker is turned on and the BLUETOOTH function is activated on the device.

  • If the name of the neckband speaker is not displayed on the BLUETOOTH device to pair with the neckband speaker, turn off the BLUETOOTH function on the device, and then turn it back on. This may solve the issue.

Go to Page Top