Troubleshooting

Before taking your IC recorder for repair, check it as follows.

  • Check the items listed in [Troubleshooting].

  • Charge the IC recorder.

    Some problems may be solved when you charge the built-in rechargeable battery of the IC recorder.

  • Restart the IC recorder.

  • Check the Sound Organizer 2 help.

    For details on the operation of Sound Organizer 2, refer to the Sound Organizer 2 help.

Should any problem persist after you have made these checks, consult your nearest Sony dealer.

Please access the following support home page to obtain the latest support information about the IC recorder:

For customers in Europe:

https://www.sony.eu/support

For customers in Latin America:

https://www.sony.com/am/support

For customers in the U.S.A.:

https://www.sony.com/am/support

For customers in Canada:

https://www.sony.com/am/support

For customers in China:

https://service.sony.com.cn

For customers in other countries/regions:

https://www.sony-asia.com/support

Note that recorded files may be deleted during repair services.

The contents of the Help Guide may be subject to change without notice due to updates to the product's specifications.