Help Guide
Wireless Noise Canceling Stereo Headset
WH-1000XM3
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Distorted sound
Keep the headset away from a microwave oven, Wi-Fi device, etc.
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Getting started
What you can do with the
Bluetooth
function
About voice guidance
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Supplied accessories
Checking the package contents
Setting the headset in the carrying case
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Parts and controls
Location and function of parts
About the indicator
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Power/Charging
Charging the headset
Available operating time
Checking the remaining battery charge
System requirements for battery charge using USB
Turning on the headset
Turning off the headset
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Making connections
How to make a wireless connection to Bluetooth devices
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Easy setup with app
Connecting with the "Sony | Headphones Connect" app
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Android smartphone
Pairing and connecting with an Android smartphone
Connecting to a paired Android smartphone
One-touch connection (NFC) with an Android smartphone (Android 4.1 or later)
Disconnecting the Android smartphone with one-touch (NFC)
Switching the device by one touch (NFC)
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iPhone (iOS devices)
Pairing and connecting with an iPhone
Connecting to a paired iPhone
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Computers
Pairing and connecting with a computer (Windows 10)
Pairing and connecting with a computer (Windows 8/Windows 8.1)
Pairing and connecting with a computer (Windows 7)
Pairing and connecting with a computer (Mac)
Connecting to a paired computer (Windows 10)
Connecting to a paired computer (Windows 8/Windows 8.1)
Connecting to a paired computer (Windows 7)
Connecting to a paired computer (Mac)
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Other Bluetooth devices
Pairing and connecting with other Bluetooth devices
Connecting to a paired Bluetooth device
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Multipoint connection
Connecting the headset to both a music player and a smartphone or mobile phone
Connecting the headset to 2 Android smartphones
Connecting the headset to an Android smartphone and an iPhone
Disconnecting Bluetooth connection (after use)
Using the supplied headphone cable
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Listening to music
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Listening to music via a Bluetooth connection
Listening to music from a device via Bluetooth connection
Controlling the audio device (Bluetooth connection)
Disconnecting Bluetooth connection (after use)
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Noise canceling function
What is noise canceling?
Using the noise canceling function
Optimizing the noise canceling function to suit the wearer (NC Optimizer)
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Listening to ambient sound
Listening to ambient sound during music playback (Ambient Sound Mode)
Listening to ambient sound quickly (Quick Attention Mode)
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Sound quality mode
About the sound quality mode
Supported codecs
About the DSEE HX function
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Making phone calls
Receiving a call
Making a call
Functions for a phone call
Disconnecting Bluetooth connection (after use)
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Using the voice assist function
Using the Google Assistant
Using
Amazon Alexa
Using the voice assist function (
Google app
)
Using the voice assist function (
Siri
)
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Using the apps
What you can do with "Sony | Headphones Connect" app
Installing "
Sony | Headphones Connect
" app
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Important information
Precautions
Trademarks
Customer support websites
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Troubleshooting
What can I do to solve a problem?
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Power/Charging
The headset is not turned on.
Charging cannot be done.
Charging time is too long.
The headset cannot be recognized by a computer.
The remaining battery charge of the headset is not displayed on the screen of an iPhone or iPod touch.
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Sound
No sound
Low sound level
Low sound quality
Sound skips frequently.
The noise canceling effect is not sufficient.
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Bluetooth
Pairing cannot be done.
One-touch connection (NFC) does not work.
Unable to make a
Bluetooth
connection.
Distorted sound
The Bluetooth wireless communication range is short, or the sound skips.
The headset does not operate properly.
Cannot hear a person on a call.
Low voice from callers
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Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
