Connecting the headset to an Android smartphone and an iPhone

Usually when you connect the headset to a smartphone, the music playback function and the phone call function are both connected simultaneously.

To make a multipoint connection using an Android smartphone and iPhone for separately listening to music and making phone calls, change the settings on the Android smartphone so that only one of the functions is connected. Connect the Android smartphone before connecting the iPhone.

You cannot set the iPhone to connect one function only.

  1. Pair the headset with both Android smartphone and iPhone, respectively.
  2. Use the Android smartphone to establish a Bluetooth connection with the headset.
  3. On the smartphone connected to the headset, uncheck either [Call audio] (HFP) or [Media audio] (A2DP).
    Operation example: When only connecting to a media audio (A2DP)

    Touch [Settings] - [Bluetooth] - the setting icon next to [WH-1000XM3].

    On the [Paired devices] screen, uncheck [Call audio].

  4. Use the iPhone to establish a Bluetooth connection to the headset.

    The iPhone is connected with the function unchecked in step 3.


  • The above procedure is an example. For more details, refer to the operating instructions supplied with your Android smartphone.


  • If you connect an Android smartphone with “Call audio” (HFP), the remaining battery charge of the headset will not be correctly displayed on the iPhone screen.
  • When using the Google Assistant, the headset cannot make a multipoint connection.
  • When using Amazon Alexa, the headset cannot make a multipoint connection.