Charging cannot be done.

  • Be sure to use the supplied USB Type-C cable.
  • Check that the USB Type-C cable is firmly connected to the headset and the USB AC adapter or computer.
  • Make sure that the USB AC adaptor is firmly connected to the AC outlet.
  • Check that the computer is turned on.
  • Check that the computer is not in standby, sleep or hibernation mode.
  • When using Windows 8.1, update using Windows Update.
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