Media Go does not recognize the Walkman.
Try the following series of operations and check if Media Go recognizes the Walkman.
- Disconnect the Walkman from the computer and restart the computer.
- Restart the Walkman. Then, reconnect the Walkman to the computer.
- Delete the device profile.
Follow the procedures below.
Disconnect the Walkman from the computer safely.
Before you disconnect the Walkman from the computer, click on [Safely Remove Hardware] in the notification area of the Desktop. Confirm that the Walkman can be disconnected safely before you disconnect it.
Check the battery level. Then, restart the Walkman.
The Walkman should be charged sufficiently before you restart it.
Hold down the (power) button for 8 seconds until the Walkman restarts.
Restart the computer.
Make sure that the Walkman is disconnected at this time.
Connect the Walkman to the computer.
Use a different USB port from the one that did not recognize the Walkman. Check if the Walkman is recognized.
Note on the USB 3.0 port
If the Walkman is not recognized by the USB 3.0 port, try another USB port.
USB 3.0 ports have five terminals on the plastic part inside the connector. The plastic part of most manufacturers’ USB 3.0 ports is blue.
If the computer still does not recognize the Walkman, try connecting a USB device other than the Walkman. Then, check if the USB port works properly.
Connect a USB device such as a mouse or keyboard to the computer and check if the device works properly.
If a USB device other than the Walkman does not work, the USB port on the computer may not be working. Contact the manufacturer of the computer to check the USB port.
Delete the device profile for the Walkman. Then, check if the computer recognizes the Walkman.
You can delete the device profile for the Walkman as follows.
From the Media Go menu at the top, select [Tools], [Preferences], and then [Devices].
Select the Walkman that Media Go does not recognize. Then, select [Delete Profile].
When the confirmation dialog appears, select [Yes].
The procedure is complete.
Reconnect the Walkman to the computer and check if the Walkman is recognized.
The contents of the Help Guide may be subject to change without notice due to updates to the product's specifications.