Warning messages

Set Area/Date/Time.

  • Set the area, date and time. If you have not used the product for a long time, charge the internal rechargeable backup battery.

Power insufficient.

  • The image sensor cleaning function will not operate because the remaining battery level is low. Recharge the battery pack.

Unable to use memory card. Format?

  • The memory card was formatted on a computer and the file format was modified. Select [Enter] and then format the memory card. You can use the memory card again, however, all previous data in the memory card is erased. It may take some time to complete the format. If the message still appears, change the memory card.

Memory Card Error

  • An incompatible memory card is inserted.
  • Formatting has failed. Format the memory card again.

Unable to read memory card. Reinsert memory card.

  • An incompatible memory card is inserted.
  • The memory card is damaged.
  • The terminal section of the memory card is dirty.

Memory card locked.

  • You are using a memory card with a write-protect switch or a delete-protect switch with the switch set to the LOCK position. Set the switch to the record position.

Cannot open the shutter since the memory card is not inserted.

  • No memory card has been inserted.
  • To release the shutter without inserting a memory card into the camera, set [Release w/o Card] to [Enable]. In this case, images will not be saved.

This memory card may not be capable of recording and playing normally.

  • An incompatible memory card is inserted.

Processing...

  • When performing noise reduction, the reduction process takes place. You cannot do any further shooting during this reduction process.

Unable to display.

  • Images recorded with other products or images modified with a computer may not be displayed.
  • Processing on the computer such as deletion of the image files may cause inconsistencies in the image database files. Repair the image database files.

Check that a lens is mounted. For an unsupported lens, set "Release w/o Lens" in the menu to "Enable".

  • The lens is not attached properly, or the lens is not attached. If the message appears when a lens is attached, reattach the lens. If the message appears frequently, check whether the contacts of the lens and product are clean or not.
  • When attaching the product to an astronomical telescope or similar instrument, or using an unsupported lens, set [Release w/o Lens] to [Enable].
  • The SteadyShot function does not work. You can continue to shoot but the SteadyShot function will not work. Turn the product off and on again. If this icon does not disappear, consult your Sony dealer or local authorized Sony service facility.
  • The retractable lens with power zoom is retracted. Turn off the product and eject the battery pack, then reinsert the battery pack.

Unable to print.

  • You tried to mark RAW images with a DPOF mark.

Internal temp. high. Allow it to cool.

  • The product has become hot because you have been shooting continuously. Turn the power off and cool the product and wait until the product is ready to shoot again.


  • You have been recording images for a long time, the product temperature has risen.


  • The number of images exceeds that for which date management in a database file by the product is possible.


  • Unable to register to the database file. Import all the images to a computer using PlayMemories Home and recover the memory card.

Image DataBase File error

  • There is something wrong in the Image Database File. Select [Setup] → [Recover Image DB].

System Error
Camera Error. Turn power off then on.

  • Remove the battery pack, and then re-insert it. If the message appears frequently, consult local authorized Sony service facility.

Image Database File error. Recover?

  • You cannot record and play back an AVCHD movie because the Image Database File is damaged. Recover the Image Database File following the on-screen instructions.

Unable to magnify.
Unable to rotate image.

  • Images recorded with other products may not be enlarged or rotated.

Cannot create more folders.

  • A folder in the memory card has the first three digits “999.” You cannot create any more folders on this camera.

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