Earbud tips are damaged or lost.

  • Earbud tips are consumables. If the earbud tips are damaged and need replacing, contact your nearest Sony dealer or purchase the EP-NI1010 series*, sold separately.

*May not be supported in some countries or regions.

To protect the earbud tips from quick deterioration, follow the precautions below to continue using them.

  • Avoid washing with water, wet wipes, and the use of organic solvents such as alcohol, as these can cause premature deterioration.

  • Rubbing with paper, using sharp metal objects, nails, adhesive tape, etc., may damage or deform the earbud tips.
  • Do not pull on the polyurethane foam portion of the earbud tip. If it is separated from the earbud tip, it will not function.
  • Do not subject the polyurethane foam portion of the earbud tip to pressure for over long periods of time. It may cause deformation and it may be difficult to return the earbud tip to the original shape.
  • When the earbud tips get soaked, drain the liquid well, and make sure that the earbud tips are dried before use or storage.
  • When there are cracked, peeled, or chipped portions in the earbud tips, refrain from using them.
    If the earbud tips deteriorate, they cannot achieve proper sound qualities or noise canceling effects, and can cause injuries or diseases as the earbud tips may come off and remain in the ear.