The LE Audio connection cannot be established.

  • Use an Android smartphone that supports LE Audio. For the latest information on the compatible devices, refer to the support website. Also make sure you are using the latest version of the smartphone software.
  • Update the software of the headset to the latest version.
  • To switch to the LE Audio connection, use the “Sony | Headphones Connect” app. For details, see “Pairing and connecting with an Android smartphone using LE Audio ”.
  • When the headset is connected to the Android smartphone using Classic Audio, you need to change the setting of [LE Audio connection setting for headphones] to [LE Audio Priority] on the “Sony | Headphones Connect” app, and pair the headset with the Android smartphone again. For details, see “Pairing and connecting with an Android smartphone using LE Audio ”.
  • When connecting to a computer that supports LE Audio, turn on the LE Audio setting on your computer.