About the voice guidance

In the factory settings, when you put the headset on your ears, you will hear the voice guidance in either English or Chinese.

You can use the “Sony | Sound Connect” app to change the language of the voice guidance, turn the voice guidance on/off, and set the voice guidance volume.

“Pairing”

  • When entering pairing mode

“Low battery”

  • When the remaining battery charge of the headset is low

“Battery is empty”

  • When automatically turning off due to low battery of the headset

“Battery about XX %” / “Battery fully charged”

  • When informing the remaining battery charge
    The “XX” value indicates the approximate remaining charge. Use it as a rough estimate.

“Voice guidance test”

  • When setting the voice guidance volume

“The Google Assistant is not connected” *

  • When Google™ Assistant is not available on the smartphone connected to the headset even if you operate the touch sensor control panel

*May not be supported in some countries or regions.

“The Xiaowei is not connected”

  • When Tencent Xiaowei is not available on the smartphone connected to the headset even if you operate the touch sensor control panel

“The Voice Assistant is not available. Please open the Sound Connect and check the Voice Assistant settings.”

  • When operating Voice Assistant while connected in LE Audio

“Launch the Sound Connect to activate the Service Link.”

  • When Quick Access is not available because Service Link is turned off

“App assigned to the Quick Access is not launched on the mobile device”

  • When the corresponding app does not start even if the NC/AMB (noise canceling/Ambient Sound Mode) button is pressed when Quick Access is set to the NC/AMB (noise canceling/Ambient Sound Mode) button

“The Quick Access is not available. Please open the Sound Connect and check the Quick Access settings.”

  • When operating Quick Access while connected in LE Audio

“The [Safe volume control] limits the volume.”

  • When Safe Volume Control starts

“Apologies, the command could not be recognized”

  • When Voice Control does not recognize the command after recognizing the wake word

“The voice assistant on your mobile device is not responding. Please check your settings.”

  • When Voice Control recognizes "Assistant" but the voice assist function does not activate

“Mic Off”

  • When the headset was operated to turn off the microphone during a call

“Mic On”

  • When the headset was operated to turn on the microphone during a call

Liquid detected in the USB port. Do not charge the headset.

  • When the USB Type-C port has detected moisture, and you turn the headset on and wear it
  • When moisture is detected in the USB Type-C port after the headset is turned on and worn

Liquid detected in the USB port. Battery level is low, but do not charge the headset.

  • When moisture is detected in the USB Type-C port, and the remaining battery charge becomes low while the headset is turned on and worn
  • When moisture is detected in the USB Type-C port while the remaining battery charge is low, and the headset is turned on and worn

Liquid no longer detected in the USB port. You can start charging the headset.

  • When moisture is no longer detected in the USB Type-C port and charging becomes available while the headset is turned on and worn with low remaining battery charge

“Charging stopped. To resume charging, disconnect the USB cable and wait before trying again.”

  • When abnormal charging or abnormal charging temperature occurs while using the headset during charging

Note

  • It takes about 10 minutes for a change to the voice guidance language to be applied.
    It may take more than 10 minutes depending on your signal reception and other conditions.
  • When you initialize the headset to restore to the factory settings after you change the language of the voice guidance, the language will also return to the factory settings.
  • If the voice guidance is not heard after changing the voice guidance language or updating the software, turn the headset off and on again.