Uploading a Clip
Note
- When [Upload imported clips automatically] on the Home screen or [Upload] screen is on, clips are automatically uploaded to the cloud service.
- When connected to Ci Media Cloud, [Upload imported clips automatically] is disabled if you are using a file request code that includes required metadata.
Clips transferred from a camera can be uploaded to the cloud service from the clip list screen.
Select a clip and tap 
(Upload) in the action bar to start uploading the clip. If another clip is currently uploading, the upload will start when the current upload finishes.
To upload multiple clips simultaneously, select all the files you want to upload and use the same procedure as above.
To stop uploading
Select the clip and tap 
(Stop upload) in the action bar.
To stop uploading multiple clips simultaneously, select all the files you want to stop uploading and use the same procedure as above.
During chunk file transfer from a camera
When connected to C3 Portal
During chunk file transfer from a camera, 
(Chunk file transfer in progress) is displayed for the corresponding clip in the list.
If chunk file transfer from a camera is started while uploading clips, the chunk file transfer has priority, and the uploading of other clips is paused.
When connected to Ci Media Cloud
An error is displayed if you attempt to use chunk file transfer from a camera.
Errors when uploading
The following describes the error codes and description of possible errors.
When connected to C3 Portal
| Code | Description |
|---|---|
| 901 | Failed to connect upload destination (connection failed due to incorrect URL, port, or other cause) |
| 902 | Insufficient server capacity |
| 903 | No file to send or cannot access the source file to send |
| 904 | Certification authentication error on upload destination |
| 905 | Sign-in failed (incorrect user ID or password) |
| 906 | Incorrect upload destination settings (for example, lack of write permission to the upload destination)* |
| 907 | Proxy configuration error* |
| 908 | Communication error (for example, network connection lost) |
| 909 | Chunk file transfer status error |
| 910 | File capacity license error on the cloud side |
*iOS only
When connected to Ci Media Cloud
Error codes when uploading to Ci Media Cloud are displayed in “x-yyy” format. The “yyy” portion indicates the following errors.
| Code | Description |
|---|---|
| 400 | Upload settings are incorrect |
| 401 | No permission to access the upload destination |
| 403 | Connection to upload destination is restricted |
| 404 | Failed to connect to upload destination (connection failed due to incorrect URL or other cause) |
| 409 | Resource conflict occurred at upload destination |
| 500 | Temporary failure occurred at upload destination |
| 503 | Upload destination is temporarily unavailable due to maintenance |
| 901 | No response from the upload destination |
Hint
- If a 401 error occurs, try returning to the file request code entry screen and entering the code again.
- If a 409, 500, or 503 error occurs, wait a while and try uploading again.
- If a 901 error occurs, check that there is no problem in the communication environment, and try uploading again.
- If a 909 error occurs, check that there are no problems with the communication environment or the connection with the camera. Restarting your smartphone may improve the communication conditions. If the problem persists, an error may have occurred within this app. Try restarting this app.
