What can I do to solve a problem?

If the speaker does not function as expected, try the following steps to resolve the issue.

  • Find the symptoms of the issue in this Help Guide, and try any corrective actions listed.
  • Unplug the power cord, leave it for a while, and plug it again.
  • Initialize the speaker.

    All settings of the speaker return to their factory defaults. All the pairing information and all the network settings are deleted.

  • Look up information about the issue on the customer support website.

If the operations above do not work, consult your nearest Sony dealer.