Unable to connect to a network via a Wi-Fi connection
- Make sure the wireless router/access point is turned on.
- When the speaker is connected to a Wi-Fi network, place the wireless router/access point and the speaker closer together and perform the setup again.
- When setting the Wi-Fi network using SongPal on the smartphone, iPhone, etc., connect the smartphone, iPhone, etc. to a Wi-Fi network first.
- Do not connect a commercially available LAN cable to the speaker. If a commercially available LAN cable is connected to the speaker, the speaker automatically connects to the wired network.
- Check the settings of the wireless router/access point. Make sure the SSID stealth mode on the wireless router is set to off. For details on the settings of the wireless router, refer to its operating instructions.
- Place the speaker closer to your wireless router. Devices that use the 2.4 GHz frequency band, such as a microwave oven, BLUETOOTH or digital cordless device, etc., may interrupt Wi-Fi communication. Move the speaker away from such devices or turn them off.
- The speaker does not support IEEE 802.11ac. Connect it to 2.4 GHz band (11b, 11g, and 11n) or 5 GHz band (11a and 11n).
- There is more than one home network. The PC and smartphone are connected to a different network than the speaker’s.
- If the settings are correct, try the following.
- Turn off the wireless router/access point, wait a while and turn on the power again.
- Turn off the speaker, wait a while and turn on the power again.
